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What You Need to Know About Cox Internet Service

You woman working on her laptop using a Cox internet connection.
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Cox Communications provides fast cable internet in a variety of plans for customers in 19 states. Cox internet plans offer services for basic and power users alike, offering speeds ranging from 10 Mbps to 940 Mbps.

Apartment dwellers, renters, and short-term movers should take note of the no-contract StraightUp Internet option. You’ll find a $50 Cox internet plan running month to month, with up to 25 Mbps download speeds. You can also cancel your service at any time without worrying about a termination fee.

Use too much data on your Cox network, however, and you’ll pay. Cox data usage caps could mean a $10 charge for up to 50 GB of additional data (and for each additional 50 GB block). You do have the option of opting for the Unlimited Data Plan, so you can enjoy your home internet without any caps.

Plans and offerings vary by location, so first find out if Cox has internet service near you.

Cox plans and prices

Your address will determine services available in your area, but here are some example offerings, to give you an idea of costs:

Plan Pricing  Internet Speeds
Cox Internet Starter 10 $29.99/mo. for 12 months 10 Mbps
Cox Internet Essential 30 $39.99/mo. for 12 months 30 Mbps
Cox Internet Preferred 150 $59.99/mo. for 12 months 150 Mbps
Cox Internet Ultimate $79.99/mo. for 12 months 300 Mbps
Gigablast $99.99/mo. for 12 months 940 Mbps

*Pricing as of 3/24/2020.

Cox features

In addition to packages with varying speeds and a no-contract option, Cox internet plans include a variety of other notable features:

  • Get free internet on the go with one of the 650,000+ Cox hotspot locations around the country.
  • Cox offers Panoramic Wi-Fi, which offers wide-ranging internet coverage and fast speeds. It also gives you 24/7 support and other tools, like an app, to manage your home network. You’ll have to rent the Panoramic Wi-Fi modem for $10.99/mo.
  • Receive the Cox Security Suite from McAfee for peace of mind while surfing online. It’s free protection from threats for all of your devices with your internet plan.

Make sure to check for these Cox deals if you’re moving

Moving isn’t cheap, but these deals from Cox Communications could help cut your costs:

  • If you requested a disconnection within the last 30 days, Cox offers a 40% discount to reconnect. This includes service charges for plans including all of Cox’s High-Speed Internet packages (except the Gigablast package).
  • StraightUp Internet from Cox Communications is a pre-paid internet package offering up to 25 Mbps download speeds for $50/mo. There are no hidden fees, deposits, or credit checks with this service, and you can keep the router.
  • You can save money by bundling your Cox internet with TV and phone services. Here are a few examples:
    • Bundle internet Essential 30 and Voice Premier (a primary landline with 14 calling features and unlimited domestic long distance) for $49.98/mo. Cox offers basic internet for $39.99/mo., and phone for $29.99/mo.
    • Bundle 150 Mbps internet with TV (includes 140+ plus channels) for $89.99/mo. Cox offers the 150 Mbps internet-only plan for $59.99/mo., and TV with 140+ channels for $69.99/mo.

To learn more about Cox deals, call 1-877-267-2856 for additional details.

Cox reviews

When comparing Cox to other ISPs on the American Consumer Satisfaction Index (ACSI), the company ranks in the middle. Cox got a score of 60 on the 2019 ACSI, jumping two percentage points from the previous year and outperforming competitors like CenturyLink, Spectrum, and Windstream. Yet, Cox lags almost 10 percentage points behind other providers, like Verizon Fios and AT&T Internet.

The Better Business Bureau (BBB) gives Cox an A rating, based on the company’s interaction with customers on that platform. But customers themselves don’t rate Cox quite so high, giving the ISP a one out of five stars for its customer service (based on about 230 ratings). Some customer complaints cite poor service and numerous billing mistakes resulting in inflated bills and extra fees that customers find hard to get erased.

Digging Deeper: Cox pros and cons

Advantages of using Cox

    • Cox offers panoramic Wi-Fi to any plan for strong wall-to-wall internet (if you rent the Panoramic Wi-Fi Gateway Modem) and Cox home hotspots.
    • Whether you order your internet online or call customer service, you’ll receive the same Cox internet prices.
    • Month-to-month plans make it simple for short-term relocation, especially if Cox isn’t available at your next destination.
    • The Cox network is planning expansions, with $10 billion in new lines mapped out.

Disadvantages of using Cox

    • Cox isn’t available in every location. Only 19 states offer Cox internet service.
    • Customer service reviews rank low on the BBB with many complaints of billing issues.
    • There are data caps. If you go over your monthly limit, you’ll be charged $10 for each 50 GB data block you exceed. This isn’t the case if you go with an unlimited data plan.

Frequently Asked Questions

How much does Cox cost?

Basic Cox internet service, the Cox Internet Starter 10, begins at $29.99/mo. for one year and includes up to 10 Mbps. Gigablast, at the top tier, provides 940 Mbps for $99.99/mo. for a year. Service rates differ by area.

Does Cox offer services in my area?

Cox is available in 19 states. Check Cox service areas for instant confirmation.

Is there a month-to-month internet service option?

Yes, Cox offers plans with month-to-month billing that you can cancel at any time. For a flat monthly fee and light internet use, look into StraightUp Internet for prepaid, short-term internet.

If I’m moving, can I transfer my internet service?

Yes, you can call ahead to get internet service switched from one location to another with step-by-step instructions to guide you.

Can I use my own modem?

Yes. Cox recommends you use devices with DOCSIS 3.0 technology for the best results.

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