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Extra Space Storage: 2021 Review

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Extra Space Storage is one of the top self-storage companies in the nation, with locations in 43 states, Washington, D.C., and Puerto Rico.The company offers many types of storage, with units big and small, climate controlled, and large enough for vehicle storage. Extra Space Storage’s convenient booking process makes it a top contender.

Extra Space Storage: Best for Convenience

MYMOVE RATING:4.55 BBB Rating: A+Phone Number: 855-717-2994Find a storage unit

What makes Extra Space Storage stand out

Extra Space Storage really stands out for its convenience. First, the company makes it easy to book online. You can either reserve a space until you can book with an employee, or you can book with the Rapid Rental feature to get your access code immediately. If you have questions during your booking process, you can easily use the live chat feature on the company’s website for customer service.

Extra Space Storage is also convenient to access. Many locations include 24/7 access, meaning you don’t have to plan around their hours. And the company feels confident your items will be safe. Extra Space Storage locations include security measures such as video surveillance and gated entry.

ProsCons
  • Secure storage facilities
  • Specialized units for vehicles
  • Climate control
  • In-house storage insurance
  • 24/7 access not available at all locations
  • 10-15 day notice required before vacating
  • Subject to rate increases
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Extra Space Storage pricing

The storage unit price at Extra Space Storage varies depending on where you’re located and the size and type of unit you rent. In general, prices increase with the size of the unit, and specialty units such as those with climate control tend to be pricer. For example, here’s how the rates at an urban storage unit in Chicago compare to the rate at a nearby suburban location.

Cost of an Extra Space Storage unit in Chicago, Illinois

10 x 10 quote: $72Car storage quote: $374Climate-controlled 10 x 10 unit quote: $91

Cost of an Extra Space Storage unit in South Holland, Illinois

10 x 10 unit quote: $108Car storage quote: $281Climate-controlled 10 x 10 unit quote: $151

Extra Space Storage unit sizes

Here are the storage unit sizes available at Extra Space Storage, as well as what you can expect to fit in the unit:

Unit SizeWhat Can Fit
5 x 5The size of a small closet Fits a dresser, small mattress set, and several small to medium-sized boxesFits garden tools, seasonal decor, and sports equipment
5 x 10The size of a small walk-in closetFits the furnishings of a mid-sized bedroomQueen-sized bed, dresser, TV, and several small to medium-sized boxes
5 x 15The size of a large walk-in closetFits the furnishings of a large walk-in closetQueen-sized bed, dresser, nightstand, golf clubs, and several medium to large-sized boxes
10 x 10The size of half of a standard one-car garageFits the contents of an entire family room or two full bedrooms
10 x 15Slightly smaller than a standard one-car garageFits the contents of three full bedroomsFits larger items such as a piano, couches, tables, large-screen TVs, plus several medium to large-sized boxes
10 x 20The size of a standard one-car garageFits the contents of a multi-bedroom houseSeveral oversized items like a couch, refrigerator, washer/dryer, and a dining room set, or several large boxes
10 x 25Slightly larger than a one-car garageFits the contents of a fully-furnished 3-bedroom houseOversized items such as a couch, mattress sets, dresser, refrigerator, washer/dryer, dining room set, an entertainment center, or several large boxes.
10 x 30The size of a one-and-a-half car garageFits the contents of a fully-furnished 3-5 bedroom houseOversized items such as couches, beds, dressers, a refrigerator, washer/dryer, dining room set, entertainment center, and several large boxes

What you can get when you rent an Extra Space Storage unit

When you rent an Extra Space Storage unit, here are a few amenities you can expect:

  • Video surveillance and electronic gate access
  • The option of climate-controlled units
  • The option of vehicle storage — at some locations you’ll have drive-up indoor vehicle storage while some only have outdoor storage
  • 24/7 access at some locations
  • Push cars for use free of charge

Extra Space Storage discounts and special deals

Extra Space Storage provides a discount to customers who book their storage unit online. 

Extra Space Storage also has deals for those preparing for a move. The company sells a variety of moving supplies such as boxes, locks, bubble wrap, and more. They offer free standard shipping on all orders over $25.

Extra Space Storage reviews

Extra Space Storage has decent online reviews. The company has an online rating of A+ with the Better Business Bureau, but just 1.43/5 stars. Many of the customer complaints stem from unexpected rate increases. There are also complaints of storage units being broken into and stolen from. The company has similar reviews on other sites, such as Consumer Affairs.

On Trustpilot, Extra Space Storage has a rating of 4.3/5 starts, which is considered excellent. Keep in mind that each location is under different management, and therefore your experience may be different depending on your location.

How to book a Extra Space Storage unit

When you book your storage unit online, you’ll see a list of prices for each unit currently available. Keep in mind that the rate is subject to change, so the rate you see when you sign up may not be what you ultimately wind up paying every month. 

When shopping online, you’ll be given a choice to either reserve or rent a space. If you reserve a space, the location will hold your space, and an employee will call you to discuss the details. If you’d prefer to rent the space immediately, you can fill out your rental information, provide payment, and sign your lease right away.

Here are the steps to book a unit:

  1. Visit Extra Space Storage’s website and find your nearest location.
  2. Select the type and size of storage unit you’d like.
  3. Choose between reservation or rapid rental. If you choose a reservation, wait for a call from the location. 
  4. If you choose rapid rental, fill out your rental information, provide payment and sign your lease.
  5. Receive your gate code and access your storage unit.

Extra Space Storage COVID-19 safety measures

Extra Space Storage is taking special precautions to keep its customers and employees safe during the pandemic. Offices have been equipped with safety enhancements, such as plexiglass barriers and office layouts that support social distancing. The company’s Rapid Rental allows customers a contactless way to book and sign their lease online. 

Frequently Asked Questions

Q:

Is Extra Space Storage month to month?

A:

Extra Space Storage is a month-to-month rental, meaning you aren’t locked into a long-term lease.

Q:

Can you get into Extra Space Storage after hours?

A:

Extra Space Storage’s after-hours policy depends on the location. Some locations grant 24/7 access to customers, but you have to check with the manager of your particular location

Q:

How much is a 20×20 storage unit at Extra Space Storage?

A:

Extra Space Storage doesn’t offer 20 x 20-foot storage spaces. You have the option of a 10 x 30-foot space instead.

Q:

Does Extra Space Storage have any hidden fees?

A:

Extra Space Storage charges a late fee of $10 or 20% of the monthly rental charge for late payments. They also charge a pre-foreclosure fee for those who fail to make their payments and a cleaning fee of $50 or more for those who leave a mess behind. While not necessarily a hidden fee, keep in mind that Extra Space Storage reserves the right to increase your monthly rate at any time.

Q:

What can and can’t I store in an Extra Space Storage unit?

A:

Extra Space Storage allows customers to use their units for various purposes, including storage of personal items, vehicles, and even running a business out of. The company doesn’t allow people to sleep in the units, and you can’t store food, firearms or ammunition, drugs, flammable items, or vehicles not in working order.


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