Optimum Internet: Plans, Prices, and Reviews
While looking for internet providers in your area, you may have come across Optimum internet plans. The internet provider is a subsidiary of New York City-based Altice USA, Inc. Altice serves more than 4.9 million customers in 21 states, providing cable television, internet, and telephone services.
Optimum internet is cable-based and ranks fifth for speed according to Netflix’s ranking of the fastest internet service providers. Here’s what you need to know when Optimum internet for your home.
What do I need to know about internet-only optimum offers?
Optimum internet plans include three main tiers of internet speeds: 300 Mbps, 500 Mbps, and 940 Mbps.
Optimum internet is currently available in parts of New York, New Jersey, and Connecticut. Make sure you’re in Optimum’s coverage area by checking your home address.
Optimum internet plans and prices:
With Optimum availability a bit limited, not everyone can consider Optimum internet. However, if it’s available in your area, Optimum is certainly worth your consideration.
If you’re interested in an internet-only plan, know that Optimum internet price varies depending on the speed level you choose. The table below shows the current pricing information listed on Optimum’s website:
|Optimum Internet Plan||Prices starting at*||Internet speeds|
|Optimum 300||$40/mo.||300 Mbps|
|Optimum 500||$65/mo.||500 Mbps|
|Optimum 1G||$75/mo.||940 Mbps|
*Prices retrieved on 11/5/2020 for ZIP Code 06606. Prices can vary based on location and eligibility.
Optimum Wi-Fi internet features:
While Optimum’s availability is limited, those who can get service have access to a variety of useful and convenient features, including:
- Hotspots: Optimum customers, both new and existing, can access the internet from more than 1.5 million hotspots. These Wi-Fi access points are located at restaurants, cafes, hotels, train stations, parks, and other locations.
- Internet protection: Optimum provides free tools to help secure your network. Customers have access to free internet protection software from McAfee.
- Smart router: Optimum provides a free smart router when you lease a modem for your service. With the Smart Router, it’s possible to keep your network secure and update your router settings from any location.
Whenever you move, it’s a good idea to check for deals and discounts in your new location. This is true whether you’re shopping for a new provider or planning to continue on as an existing Optimum customer.
- $100 Amazon Gift Card: Optimum Internet is currently offering a $100 Amazon Gift Card when you bundle 200 Mbps internet with one of their TV plans.
- Free Installation: Most ISPs hit you with an installation charge when you first connect with them. When it comes to Optimum Internet, installation is free for the Optimum 300 and Optimum 500 plans when you order online.
- Loyalty Discount: If you’re an existing customer and moving to a new service address, Optimum offers a discounted price for two years.
*Promotional offerings and pricing vary by location. The information above is as of 11/05/2020.
Call Optimum directly to ask about new discounts and promotions or to set up service: 1-866-200-7273.
Optimum Internet is generally well-rated by third-party consumer review sites, but — like many other companies in the cable/TV/internet industry — it’s prone to low aggregate ratings from user-submitted reviews.
According to the American Customer Satisfaction Index, Optimum’s internet service scores 65 on a scale of 100, which is better than average among cable and internet companies.
Optimum has an average one-star review from users of ConsumerAffairs.org. Negative reviews highlight billing issues and installation problems, while positive reviews praise the speed, affordability, and installation process.
Overall, the consensus appears to be that Optimum Internet is a great value if you’re on a budget with measured speeds that, at times, beat competitors with fiber networks. However, one major drawback is the limited service area.
Optimum internet pros and cons
The bottom line
Depending on where you live, Optimum offers some excellent internet packages at affordable prices. Optimum Wi-Fi internet offers speeds that range from basic browsing speeds to high-speed HD streaming or online gaming speeds. If you live in one of the select coverage areas, there’s something for every internet user in your home with Optimum.
Frequently asked questions
How much does Optimum internet cost?
Optimum’s internet-only plans vary by speed, starting at $40/mo. and up to $75/mo. for the top-tier fastest speeds.
Does Optimum offer services in my area?
Optimum only offers service in parts of three US states. Enter your address on their website to check availability.
Is Optimum internet unlimited?
Optimum does not have data caps and, in theory, allows for unlimited usage. The company does have a standard excess use policy, which it can enforce if a customer consumes data beyond what is considered normal usage.
Do you have to pay for an Optimum modem and router?
You must lease a modem for $10/mo., but the Wi-Fi router is included when you lease a modem.
Are there any additional fees when I purchase Optimum internet?
Yes. Customers are charged a monthly network enhancement fee of $3.50, as well as a standard one-time $99 installation fee. State and local taxes also apply. Pricing varies by location.
Ashlee Tilford contributed to this post.