Mediacom Internet Packages and Reviews
Regional internet service providers are becoming a popular option for residents in new areas, and Mediacom is one of many providers specializing in affordable internet packages. If you’re considering a move to the southeast or midwest, Mediacom may be a viable option as an internet service provider.
What you need to know about Mediacom
Mediacom is becoming a serious ISP option in regions that have previously had difficulty getting high-quality broadband internet services. Mediacom delivers its service through a combination of fiber-optic and traditional cable infrastructure. Mediacom’s service area reaches portions of the southeast, southwest, and the plains midwest. There are also a few areas in the mid-Atlantic and the west that have coverage. Here’s a closer look at Medicom services and what they offer to customers moving to one of the 22 states in ISP’s coverage areas.
The 22 states that fall under Mediacom’s coverage umbrella include: Alabama, Arizona, California, Delaware, Florida, Georgia, Iowa, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, Minnesota, Missouri, Mississippi, North Carolina, Ohio, South Dakota, Tennessee, Virginia, and Wisconsin.
According to Mediacom’s website, over 1,500 communities across these states fall under their coverage umbrella. Mediacom services normally come with a contract requirement of one year, with services tiered according to speed and number of features included. Internet speeds with these service packages range from 60 Mbps download speeds to 100 Mbps download speeds.
Mediacom plans and prices
Mediacom offers a wide array of cable internet packages for customers, regardless of residence or region. Bundles vary in price from $39.99/mo. to $79.99/mo., with the latter package being the best option for gigabit-level internet service. Mediacom’s packages are traditionally designed for a variety of customers with varying levels of internet use.
Mediacom Internet Service Packages:
|Plan||Starting Price||Internet Speeds||Data Caps|
|Internet 60||$39.99/mo||60Mbps (download) – 5Mbps (upload)||400GB (Total Data Usage)|
|Internet 100||$49.99/mo||100Mbps (download) – 10Mbps (upload)||1,000 GB (Total Data Usage)|
|Internet 200||$59.99/mo||200Mbps (download) – 20Mbps (upload)||2,000 GB (Total Data Usage)|
|Internet 500||$69.99/mo||500Mbps (download) – 30Mbps (upload)||4,000 GB (Total Data Usage)|
|Internet 1 Gig||$79.99/mo||1,000Mbps (download) – 50Mbps (upload)||6,000 GB (Total Data Usage)|
*Prices as of 12/11/2019
Whether you’re a casual internet user or a family full of gamers and streamers, Mediacom’s bundle offerings provide a competitive alternative to other similar service providers.
Mediacom Internet and TV Service Packages:
|Plan||Starting Price||Internet Speeds||Data Caps||Phone Service|
|Local 60 Double Play||$49.98/mo. for 12 months.||60 Mbps||50+ channels||None|
|Silver 60 Triple Play||$79.98/mo. for 12 months.||60 Mbps||170+ channels||Home phone service|
|Xtream Silver 100 Triple Play||$99.98/mo. for 12 months.||100 Mbps||170+ channels||Home phone service|
*Prices as of 12/11/2019
Mediacom internet features include in-home WiFi connectivity and simultaneous use of multiple devices (with the number of devices varying by package). But if you choose to bundle your Mediacom internet with TV service, the following features may also be included with your package:
- TiVO DVR and Intelligent Guide
- Voice Search Capability with Mediacom Remotes
- TV Everywhere
- The XStream TV App
- XStream On Demand
Mediacom’s reviews from its customer base have been a bit mixed. The ISP was one of the lower-scoring providers on the ACSI (American Customer Satisfaction Index) in 2019 with a total score of 56, which is six points lower than the average score for ISPs (62). But Mediacom did beat out competitor Frontier Communications, which received a score of 55.
Mediacom has an average 3.5-star (out of five) overall satisfaction rating on Consumer Affairs, from a total of 784 reviews submitted from customers within the past year. Some negative reviews cite intermittent signal outages and unreliable customer service. Other positive reviews talk of lower prices and quick installation.
Ultimately, there are pros and cons to any internet service provider. Considering both are extremely important for prospective customers that are new to regions where Mediacom’s an option for internet service. Even with some service drawbacks, Mediacom’s willingness to cover areas where other service providers are absent is an attractive consideration for new movers after they’ve settled into their new surroundings.
Digging deeper: Mediacom service pros and cons
- Mediacom provides competitive, high-speed broadband service in areas of the country where its’ been difficult to attract larger service providers.
- Mediacom offers a myriad of both “Internet-Only” and “Internet and TV” bundles for a wide range of affordability.
- The company runs frequent promotions for both existing and new customers to their platform.
- Services can easily be purchased directly through Mediacom online, or through affiliate regional retailers.
- Hidden fees and surcharges are a concern, particularly for promotional packages that advertise a specific rate without a time limit.
- Mediacom’s service footprint is narrow, compared to other competitors. There are about 1,500 communities that fall under the company’s service umbrella (which spans 22 states). This roughly equates to less than 2.5% of the U.S. population, according to FCC statistics.
- Internet, hardware, and Television support issues have proven to be a real problem for current users of the service, according to reviews on Consumer Affairs.
Frequently Asked Questions
How much does Mediacom cost?
Mediacom has bundled and internet-specific service packages for their customer base. The internet-only packages range in cost from $39.99/mo. to $79.99/mo., with the latter being for Gigabit-level internet service. Mediacom also has Internet/TV Bundles that start from $49.98/mo. to $99.98/mo. Those bundle packages can be found here on Mediacom’s site.
What services does Mediacom provide?
Mediacom provides high-speed broadband internet, cable TV, and digital phone services to its clients. Mediacom also provides a number of in-home services and enhancements, such as In-Home Wi-Fi, TiVO interactive guide, and DVR functionality, and the ability to watch Mediacom’s cable offerings anywhere through the use of on-demand content and mobile apps.
Does Mediacom offer service in my area?
Mediacom’s service footprint focuses more on the Midwest, with some metro areas in the Southeast and West being covered. Plains states like Kansas, Iowa, Nebraska, and Missouri are in the middle of Mediacom’s service footprint. Input your address here to find out if your new home falls under Mediacom’s coverage area.
Does Mediacom have data caps?
Yes, Mediacom does employ data cap limits for their customers. Cap limits vary per regional area, but Mediacom does assess a $10.00 charge per 50 GB of data over the specified cap for a given package. Caps range from 400GB a month total usage to 6000GB a month total usage.