Frontier Internet Packages, Prices, and Reviews
What you need to know about Frontier internet
Frontier is a large telecommunications company based in Norwalk, Connecticut, with a history that dates back to 1935. The publicly traded company provides TV, phone, and internet services across 29 states as of early 2020. Frontier Internet currently serves more than 3.5 million broadband subscribers.
Frontier offers both DSL and fiber internet, with speeds ranging from 6 Mbps up to 940 Mbps in some areas. Frontier internet service is available without a contract, but a 12-month agreement is required to get the best price and an early termination fee applies. Frontier internet prices range from $27.99 per month for basic DSL up to $74.99 per month for gigabit service. Prices advertised online for Frontier FiOS require a 12-month agreement. With a range of service options including home WiFi, you’re likely to find a plan from Frontier communications internet service to fit your needs.
Frontier internet plans and prices
Frontier offers three tiers of high-speed DSL service ranging from $27.99 to $44.99 per month. The company also offers three tiers of fiber internet speeds. These Frontier internet prices range from $29.99 to $74.99 per month. with a 12-month agreement.
|Frontier Internet Plan||Frontier Internet Prices||Frontier Internet Speed (Download)|
|Frontier Internet (DSL)||Starting at $27.99/mo.||6 Mbps|
|Frontier Preferred Internet (DSL)||Starting at $34.99/mo.||25 Mbps|
|Frontier Premium Internet (DSL)||Starting at $44.99/mo.||115 Mbps|
|FiOS 50/50||Starting at $29.99/mo for 12 months||50 Mbps|
|FiOS 500/500||Starting at $39.99/mo. for 12 months||500 Mbps|
|FiOS Gig Service||Starting at $74.99/mo. for 12 months||940 Mbps|
*Prices valid in the Norwalk, CT market as of 3/12/20.
Frontier high-speed internet
Frontier high-speed internet is their DSL service that is widely available throughout the 29 states where the company operates. Frontier DSL plans range in speed from 6 Mbps up to 115 Mbps. The highest speed service costs just $44.99 per month, making Frontier an affordable option for many households. While usage may be limited at lower speeds, speeds of 24 Mbps or higher are often enough to support online streaming and gaming for up to three devices.
In addition to no-contract options, Frontier high-speed internet comes with a number of value-added perks including a Yahoo! email account with 1 TB of storage, 24-hour tech support, and no data caps. You can check availability in your area by visiting Frontier.
Frontier Fios is a fiber internet service that offers the fastest internet speeds available from the provider. Frontier offers three plans ranging in price from $29.99 to $74.99 per month., however, a 12-month agreement is required, after which pricing is subject to increase. Speeds range from 50 Mbps up to nearly 1 GB in some areas. FiOS is ideal for bandwidth-intensive uses such as online gaming, 4K streaming, and video conferencing, as well as large households with many devices.
Frontier FiOS is not available in all markets, and availability may vary within specific markets as well. FiOS is available in major urban areas in Southern California and in Dallas, Texas, Tampa Bay, Florida, and certain regions of Indiana, Oregon, and Washington. Frontier provides fiber connections in Connecticut, North Carolina, and Minnesota under the Vantage Fiber brand name. Check with Frontier to see if FiOS is available in your area.
Make sure to check for these Frontier deals if you’re moving
Frontier offers various promotions and discounts, though they’re subject to change and may only be available for a limited time. Internet service providers often provide incentives for new customers and Frontier is no exception. If you’re moving somewhere within the Frontier service area, you could save money by looking into available promotions it has for new customers. Here are some current offers from Frontier (as of March 12, 2020):
- New customers are eligible to purchase a Nest Learning Thermostat for $99 with a Frontier Internet plan. The thermostat usually retails for $249. The Nest is a smart thermostat that connects to your WiFi network, allowing you to adjust the temperature in your home from any location.
- Bundle a new internet plan with Frontier Secure and receive $5 off your bill. Frontier Secure provides identity protection and enhanced digital security.
- New customers are eligible for a one-year price guarantee for FiOS service.
To take advantage of these offers or find out about new deals, check availability in your area.
Frontier internet reviews
Frontier scored lower than all of its peers on the American Consumer Satisfaction Index (ACSI), receiving a score of 55 out of 100 on the ACSI list of internet service providers. Compare that to an average score of 62 for all providers and 70 for the top provider, Verizon FiOS. However, it’s worth noting that satisfaction improved over the previous year by 1.9 percent.
As for customer reviews, the company has 1.5 out of five stars from Trustpilot reviewers, two out of five stars from Consumer Affairs, and just one out of five stars from the Better Business Bureau (BBB). The BBB (which gives Frontier an F rating) notes that a majority of negative reviews are related to Frontier’s acquisition of networks from Verizon and AT&T. Among all reviews, price increases, unexpected fees, and poor customer service dominated the litany of complaints.
Digging Deeper: Frontier pros and cons
- Affordable DSL and FiOS service
- A variety of internet speeds including ultra-fast fiber
- No-contract options are available
- 24-hour tech support
- Poor customer reviews from the BBB, ACSI, TrustPilot and Consumer Affairs
- An early termination fee of up to $400 applies to promotional one-year agreements
- A monthly router fee of $10 or a one-time fee of $200 applies
- An equipment delivery fee of $9.99 and disconnection fee of $9.99 also apply
Frequently Asked Questions
Does Frontier offer service in my area?
Frontier internet is generally available in markets in 29 states, though fiber internet is only available in certain parts of California, Florida, Texas, Indiana, Washington, Oregon, Connecticut, North Carolina, and Minnesota.
Does Frontier require contracts?
Frontier has no-contract options available, however, promotional pricing may not apply. For the best price, a 12-month agreement is required for Fios service.
Is Frontier internet fast?
Frontier offers a number of different speed tiers ranging from 6 Mbps to 940 Mbps. Near gigabit speeds are very fast and can support heavy internet usage including online gaming, multiple device households, and high-definition streaming. Slower speeds are best suited to general web browsing, social media, and email.
Does Frontier have hidden fees?
Frontier charges several fees in addition to the monthly service charge. There’s a monthly equipment fee of $10 per month, a $9.99 equipment delivery fee, and a $9.99 disconnection fee. You can avoid the $75 installation fee if you self-install your equipment.