The best-case scenario when moving to your new home is that everyone and everything arrive in good shape. Unfortunately, you may realize that not all of your things are accounted for. Maybe your coffee table is missing a leg or your leather sofa has a gash in it. Now what do you do?

Most professional movers want their customers to be happy with the service they provide, and they're familiar with moving claims. They will work with you to resolve any issues. Here are the steps you need take to filing a moving claim.

1. Your mover is working off of an inventory sheet that you provided—check it.

It's critical that you check the items on the moving inventory sheet to assess if anything is missing. You also need to check for things that have been damaged in the move. In your rush to get into the new home, don't neglect this important step.

2. Make a note of damaged or lost items.

Note this on the mover's inventory sheet and provide a detailed description of what's missing or damaged in transit. Save the box and packing in case you need to produce it later. Be sure and jot down the estimated value of the missing or damaged items, as this is important information for filing a moving claim.

3. Keep it civil.

Don't get angry or aggressive during the moving claim interchange. You want results, not a defensive moving company employee. Just assume the situation will get resolved by you both following the correct procedures.

4. You should review the mover's liability.

Unfortunately, moving companies have limited liability for your possessions when they move them. Hopefully, you read your paperwork when you hired the movers and are aware of the limits. But know that the mover's liability will not cover replacement costs.

5. File a claim with the moving company.

File your moving claim as soon as possible. Moving companies usually have a claim form available on their website. When sending anything to the mover, make copies and use certified mail to obtain a signature. You will have to file a claim within nine months of your move.

6. You should get a response of receipt of your claim within 30 days.

The moving company is required to settle or deny your claim within 120 days. When you get their response, you will accept or reject their offer.

7. If you are unhappy about your settlement, you should contact the American Moving and Storage Association (AMSA) to have them arbitrate your dispute.

If your mover is a member of the organization, they have agreed to participate in the AMSA Arbitration program. Their website is Moving.org and phone number is 703-683-7410.

8. Legal action may be your only option.

If the mover is not an AMSA member, you may need to consider suing. Also file a complaint against the moving company with the Better Business Bureau.

If you want to be better informed about how to protect yourself from disreputable movers or to file a complaint against a moving company, there are consumer protection websites like Movingscams.com.